Degree and Course Information > Business Management > Courses > MNGT 130

CUSTOMER RELATIONSHIP MANAGEMENT

General Elective

Course Description
Introduction to customer relationship management. Topics include customer behavior, customer assessment, effective communication, serving the customer in a diverse environment, and developing and maintaining a relationship with customers.

Course Details

Contact Hours

Credits: 5.0

Lecture: 50
Total: 50

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Class & Syllabi Listing

 Item #  Year Quarter  Instructor Syllabus Additional Files
7880 Spring 2020 Staff
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